Our Commitment to Compliance and Regulation
Compliance & Regulatory Documents
At Park Energy Brokerage Ltd, we operate with full transparency, professionalism, and accountability. This page provides access to our key compliance documents, outlining how we work, how we are regulated, and the standards you can expect when partnering with us.
Our Commitment
Transparent Pricing
All pricing is clearly presented, with no hidden charges or misleading structures
Fair Contracts
We ensure all agreements are explained and understood before commitment.
Professional Standards
We operate with integrity across all client and supplier interactions.
Data Protection
Your information is handled securely and in line with UK GDPR requirements.
Regulation & Industry Standards
Park Energy Brokerage Ltd operates within the UK non-domestic energy market as an independent Third Party Intermediary (TPI). While brokers are not directly licensed in the same way as energy suppliers, we adhere to all relevant legislation and industry best practices.
This includes compliance with:
- UK GDPR & Data Protection Act 2018
- Business Protection from Misleading Marketing Regulations 2008
- Consumer protections for microbusinesses
- Alternative Dispute Resolution (ADR) requirements
We are a member of the Energy Ombudsman Broker ADR Scheme, ensuring our clients have access to an independent, impartial, and free dispute resolution service if required.
DOWNLOADABLE DOCUMENTS
Website Compliance & Regulatory Information
An overview of how we operate, including our role as a broker, how we are remunerated, and the standards we follow across all client engagements.
Complaint Handling Policy
Details how complaints can be raised, how they are managed, expected response times, and your rights to escalate unresolved issues.
Internal Compliance & Operating Procedures
Outlines the internal processes and controls we follow to ensure consistent, compliant, and high-quality service delivery.
Complaints & Escalation
We take all complaints seriously and aim to resolve any issues quickly, fairly, and transparently.If you are not satisfied with any aspect of our service, we encourage you to contact us directly so we can work towards a resolution.If a complaint cannot be resolved within 8 weeks, or if a deadlock is reached, you have the right to escalate the matter to the Energy Ombudsman.
The Energy Ombudsman provides a free, independent, and impartial service to review disputes and determine fair outcomes.
Need More Information?
Contact our team
If you require further details regarding our compliance, regulatory position, or how we operate, our team is here to help.
Email: complaints@parkenergybrokers.com
Telephone: 0330 043 1906
If you want to contact a official 3rd Party
Post:
Energy Ombudsman
P.O. Box 966
Warrington
WA4 9DF
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org